If you are familiar with the new SKYPE for Business feature BusyOnBusy introduced in CU2 in 2016 – you are perhaps also using this great little feature – then there is a small thing to make a note of.
If you either plan to or already is running your mailbox from Office365 – then please note that the VoicemailOnBusy actiontype will not work (outofthebox at least) – Because (strange as i may seem) the BusyOptions feature set was designed for Onprem only – and therefore hosted Voicemail is not supported – and wont work.
If you either plan to or already is running your mailbox from Office365 – then please note that the VoicemailOnBusy actiontype will not work (outofthebox at least) – Because (strange as i may seem) the BusyOptions feature set was designed for Onprem only – and therefore hosted Voicemail is not supported – and wont work.
See if you have it enabled by running get-csvoicepolicy
The Basic BusyOnBusy function will still work great, only Voicemailonbusy as actiontype is not supported.
IF you ARE running 365 UM and still want busyonbusy with choice of Voicemail – you would have to run to 3.rd party solution like ex Routingagent from Competella.
BytheWay here is an MS article on how to activate the feature:
https://technet.microsoft.com/en-us/library/mt750458.aspx
Or turn to my blog post on the subject:
http://lyncvoice.blogspot.dk/2016/06/busy-on-busy-for-sfb-get-started.html
The “Feature” of missing 365 UM support is documented here:
https://support.microsoft.com/en-us/kb/3168736
As always Happy SKYPE’ing
